Santa Cruz
(831) 459-8450
Scotts Valley
(831) 438-6254
(831) 479-1026

Return Policy

We gladly accept returns or exchanges at any of our store locations.

  • Returns for money back can be made within 30 days of purchase with receipt.

  • For returns without receipt or after 30 days, store credit will be issued.

  • Cash back will be given to purchases made by cash only.

  • If paid by check, no cash refund until after a waiting period of 14 days, otherwise, store credit.

  • Credit card purchases will be credited back to the original credit card, or given store credit.


Shampoo & Conditioner

  • Returns for exchange accepted if the bottle is mostly full.


  • Can be exchanged or applied to store credit only. No cash or credit card refunds.

Haircolor and Waxing Products

  • No returns if package is opened or damaged. 

  • Exchange or store credit only.

  • No cash or credit card refunds.

No Returns On:

  • Hair accessories, brushes, hair pieces, make-up applicators, nail polish, nail care products. This policy is a state requirement for health reasons.

  • Clearance items—All sales final.


  • Coupon must be present at time of purchase.

  • Coupons cannot be used on sale items or special promotional items.

  • One coupon per person per day.

Questions or comments welcome. email